Frank brings his world-class expertise and 25 years of consulting and training teams in UX and Service Design training.

Upcoming courses live online

Part 5: Doing UX Research alongside AI workshop
30 Apr 202517 UTCZoom

Part 5: Doing UX Research alongside AI workshop

APRIL 30th 9:00AM PDT; 12:00PM EDT; 5:00PM BST (London); 6:00PM CET; 11:30PM IST 1…

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Reading Circle- new read: Closing the Loop
06 May 202516 UTCzoom

Reading Circle- new read: Closing the Loop

March 2025- May 2025 60 minutes (Drop in any session, don’t worry if you…

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Defending User Research
09 May 202517 UTCZoom

Defending User Research

MAY 9th 9:00AM PDT; 12:00AM EDT; 5:00 PM BST (UK); 18:00 CET; 22:30 PM…

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Drop-In: any topic
21 May 202517 UTCZoom online

Drop-In: any topic

9:00AM PDT; 12:00PM EDT; 5:00 PM BST; 6:00 PM CET; 10:30PM IST  **3rd Wednesday every month** Cost: FREE- all member types 30…

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More UX Impact with Inclusive Design
22 May 202517 UTCzoom

More UX Impact with Inclusive Design

MAY 22nd  9:00AM PDT; 12:00PM EDT; 17:00PM BST (London); 18:00PM CET 22:30 PM IST…

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Redesign it with AI: Spotify part 4
29 May 202517 UTCZoom

Redesign it with AI: Spotify part 4

Real-Time Prototyping for Fun or Your Portfolio 60 minutes (1-3 sessions per redesign challenge).…

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Rethinking Empathy: What Works, What Doesn’t in UX
06 Jun 202517 UTCzoom

Rethinking Empathy: What Works, What Doesn’t in UX

JUNE 6th 9:00AM PDT; 12:00AM EDT; 5:00 PM BST (UK); 18:00 CET; 22:30 PM…

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Developing Your Improv Skills workshop
12 Jun 202517 UTCZoom

Developing Your Improv Skills workshop

JUNE 12th  9:00AM PDT; 12:00PM EDT; 5:00 PM BST (UK); 6:00 PM CET; 10:30…

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Inclusive AI Masterclass
10 Jul 202517 UTCZoom

Inclusive AI Masterclass

JULY 10th  9:00AM PDT; 12:00PM EDT; 17:00PM BST (London); 18:00PM CET 22:30 PM IST…

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UX workshop catalog

AR/VR UX design workshop participants explore a hologram

AR/VR UX Design Training

AR/VR UX Design Training Course Description: Explore the pragmatic realm of Virtual Reality (VR) and Augmented Reality (AR) usability techniques in this AR/VR UX Design...
UX facilitation workshop with sticky notes

UX Facilitation skills training

UX Facilitation skills training aids facilitators in guiding and facilitating human-centered design activities throughout the UX design process. Becoming a certified UX Facilitator begins with...
UX certification candidate smiling

UX Practitioner certification

The UX Practitioner certification program is designed to equip participants with essential problem-solving techniques for diverse design challenges. We believe this is essential in today’s...
Two product managers review stickies in design sprint

Design Sprints workshop

Design Sprints Training Course Description: This Design Sprints training is a comprehensive online workshop led by an experienced expert. The Design Sprint, proposed by Jake...
researcher leads an insight sprint

Insight Sprints training

Insight Sprints Training Course Description: Finding ongoing insights from user needs is critical for crafting solutions centered around user behavior. This Insight Sprints training introduces...
UX design team discusses UX management

UX Management Training

UX Management Training Course Description: Managing UX Teams (see related training) requires managing a UX program. This UX Management training helps leaders align their vision...
managing ux teams discussion at table

Managing UX Teams Training

Managing UX Teams Training Course Description: UX management (see related training) is key for improving user experiences and driving profitability. However, the intricacies of UX...
service blueprint training team discussino

Service Blueprint Training

Service Blueprint Training Course Description: In the modern business landscape centered around customers, it’s vital to excel in designing and delivering top-notch services. This Service...
Ethnography training- two asian women listen to each other in an interview

Ethnography Methods Training

Ethnography is a core UX activity– necessary for understanding user context, culture, and needs. Even more important than usability, understanding user desirability is critical. This...
user testing- black female user waves.jpg

Usability Testing Training

Usability Testing Training Course Description: Usability testing, also known as “User testing,” is a fundamental technique for evaluating the usability of interfaces and experiences. This...
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Who’s attending my training?

Frequently Asked Questions

Rest assured, my courses come with a 100% satisfaction guarantee. If you’re not completely satisfied, we offer a straightforward refund process, prioritizing your learning journey.

Yes if the course is running publically or through the UX Inner Circle. For all other scenarios, please request a private training or Purchase Order for group trainings. 

My in-person courses accommodate a range of participants, with a minimum of 5 and a maximum of 30 attendees. This allows for personalized attention while fostering a collaborative environment.

All courses are available online or in person globally (at your office). For certain courses, we will recommend doing them in person due to the amount of hands-on work. If you get in touch we will let you know. 

My training style focuses on delivering reliable UX guidance without resorting to sales pitches. Learning is designed to be highly interactive. You’ll engage in hands-on practice with peers, using real-world scenarios you can apply in practical contexts. Frank Spillers teaches to “real life,” avoiding the academic or lecturing format common in other trainings.  

Yes, upon successful completion of the course, you’ll receive an industry-recognized online certificate. This credential is not only a mark of your accomplishment but can also be shared to showcase your expertise.

For our online courses, we can accommodate up to 99 participants. Choose from any training course. Participate in collaborative exercises, gain practical experience, and earn an industry-recognized certificate. Your satisfaction is guaranteed with our no-nonsense refund policy.

First of all you get UX Master Trainer Frank Spillers, MS, who brings 25 years of training hundreds of teams and thousands of individuals. His training reaches 150,000 UX researchers, Devs, and product and service designers via the Interaction Design Foundation. To a smaller group he teaches and mentors monthly (anyone can join or attend a single session or purchase recordings).

A senior researcher and UXInnerCircle.com member said this of Frank: “I consider myself incredibly lucky to have found the UX Inner Circle. Frank is a multi-talented powerhouse, and on top of his many skills, he’s a super-gifted trainer!” -Yingdi Qi, Sr. User Researcher, Google

Second, Frank’s style of training is informal and fun–by design. You will do activities that build confidence and skills while working with peers in a workshop style. Finally, in private corporate trainings content is customized to the unique challenges you are solving. So you walk away with tangible results from the training. 

To build your skills and UX capacity you need constant learning. I provide individual (monthly fee with financially inclusive pricing) and team mentoring (quarterly commitment). See www.uxinnercircle.com and Teams Deluxe

Why train with Frank Spillers?

Frank Spillers is an inclusive Service Designer and UX veteran. He founded an award-winning UX consultancy in 2001 (Experience Dynamics), working with Nike, Intel, World Bank, Microsoft, City of New York, Global Disability Rights Now, Greater London Authority, and more. He spent 25 years training hundreds of teams privately and another seven years delivering custom trainings for Interaction Design Foundation, the world’s largest design school attended by teams from Adobe, IBM, T-Mobile, Philips, and the UN.

Frank is a subject matter expert in: Service Design, UX management, Inclusive Design, Service Design, VR/AR UX, Accessibility, Emotion Design, mobile UX, and cross-cultural design (localization UX).

Frank is an independent consultant and provides training and mentoring to Google, Harvard, Accenture, Dell, Mercedes Benz, Zappos, Netflix, FedEx, and more at his UX Inner Circle: www.uxinnercircle.com

5 Reasons to Train with Frank Spillers

  1. Frank is a top-rated, experienced UX, Service Design, and Inclusive Design consultant and master trainer with 25 years of experience both training hundreds of teams and consulting on over 600 projects.
  2. Frank provides real case studies, tips and tricks, field-tested guidelines, and reality-checked theory.
  3. He makes your experience learner-centered, learn-by-doing activities, and take-back-to-work skills.
  4. Private trainings are customized so content stays relevant to your industry, challenges and teams’s interests.
  5. Frank provides an ‘after party’– a continuous learning community, mentoring, and more in his UX Inner Circle community.
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