Summary: Defaults in design are not simple shortcuts or starting points. They carry design decisions, bias and assumptions about what users need and want moment-to-moment. In AI interactions, and especially with AI agents, defaults are critical. Why Defaults in AI Matter Think of a default as a design decision made on behalf of someone who...
Why Universal Design Doesn’t Work
Summary: Universal design promised that products and services were usable by everyone. But in practice, teams often translate “everyone” into an average user. That removes the very differences inclusion requires…
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