Red Flag: No AI without UX
Summary: Call centre customers are rejecting AI-only support roll-outs. This is a
Category: UX Design
Why Jumping to Solutions Is Holding Your Team Back
Summary: Why jumping to solutions is holding your team back…And what to
Wrong UX Ways to Improve your Product
Summary: Gathering user feedback can seem straightforward: just ask users what they
VIDEO: Affordances in UX Design: Must have or optional?
Summary: Affordances invite interactions. Signifiers nudge the action. Affordances and signifiers are a
Building Contextual Intelligence in Design Teams
Summary: Understanding context of use, is the first starting point of any
What is Context Awareness in AI?
Summary: Context-aware systems leverage AI to understand and respond to the user’s
What is Context of Use in UX Design?
Summary: UX or service design success hinges on understanding the context of
Why you must support ‘Channel of Choice’
Summary: Why must you support ‘Channel of Choice’? Digital Transformation efforts tend
What are Collaborative User Interfaces?
Summary: Collaborative interfaces are designs that consider the back-and-forth between users and
VIDEO: Remarkable AI UX patterns- part 2
Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in
Finding your Red Envelope UX strategy
Summary: Culturally sensitive UX design is key to localization and making products
Behind Apple’s VR competitive edge
Summary: Apple’s new VR/AR headset will likely succeed in the long term,
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