Summary: When conducting Customer Journey Mapping, you have five options for representing the journey. The choice depends on your intention for the mapping process, business goals
Summary: What is Assistive Technology (AT) in accessibility? It represents tools used by people with disabilities to access your content. It is important to be
Summary: Inclusion is critical as a concept because it is at the heart of all UX activities and intentions. Including user behaviors, needs, and desires
Summary: If done right, big design shifts can have strategic value over tactical changes or little shifts. When updating or enhancing a UI, it is
How UX Designers can help solve Sustainability Challenges webinar Note: Access the recording of this webinar… The Pivotal Role of UX Designers in Advancing Sustainability
Summary: 5 persona distinctions are required to learn how to use personas properly. Getting personas right can save you time and help you get accurate
Summary: The MVP (Minimum Viable Product) is a double-edged sword that focuses your engineering and product management priorities, but also may steamroll user priorities. An MVP
Let’s face it, the fun factor in being online and being in consumer spaces has disappeared. Is social distancing the new social norm for the foreseeable
As a creative person, an aspiring designer, or User Experience pro or ally, pandemic has proven to be very strange times, indeed. Toilet paper, hand
Summary: Research and design activities make up the majority of UX. You can do most of your UX online. That said, you should do user
Building on part 1 (How to map out the user journey), this webinar focuses on advancing your journey mapping process. Journey Mapping provides an opportunity
Essentials of Journey Mapping is Part 1 of a 2-part webinar on how to create a Journey Map, and how to manage the journey mapping process for
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