AUGUST 14th 9:00AM PST; 12:00 PM EST; 5:00PM GMT; 6:00PM CET Cost: FREE (Join Open Circle) Understanding Cross-Cultural Design Cross-cultural design means creating products that
Summary: UX or service design success hinges on understanding the context of use of a design. Context of use refers to the conditions and environments
Summary: Personas can lead you astray unless you understand their meaning, “mask,” or hat a user wears, to complete a goal and task. Viewing personas
Summary: Service Design plays a central role in reimagining libraries as community hubs. Libraries are pivotal to their communities, but their role is changing in
Summary: A Service Blueprint is a visual planning document that brings stakeholders together to visualize customer, employee, and back-end support systems, policies, procedures, and technologies.
Summary: Frank Spillers discusses Jobs-to-be-Done (JTBD) theory vs traditional User Experience (UX) techniques and approaches and contrasts the two. Understanding how each method contributes to
Summary: Why must you support ‘Channel of Choice’? Digital Transformation efforts tend to streamline everything to a digital channel. This can create unforeseen consequences. Offering
Summary: In this upcoming User Research Intensive (job skills training), we will work directly with neurodiverse users to understand how cognitive disabilities impact access to
Summary: Safety with AI is essential, and you’ll need to embrace it. Legislation on AI safety is forthcoming. You can wait to comply with future
Summary: Accessibility seems to struggle between Technical Accessibility vs Inclusive Design. But by seeing accessibility as a technical task, namely optimizing browser code and Web
Summary: Collaborative interfaces are designs that consider the back-and-forth between users and the social constraints, tensions, and challenges of working collaboratively online. Mobile apps have
Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in human-computer interaction (HCI). These patterns are characterized by improvisation, co-creation, and enabling productivity
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