UX Power Up: Design technique- Empathy Mapping
September 25, 2015
Hi Frank Spillers here founder of Experience Dynamics and it’s time for this week’s UX Power Up! So, today’s topic is Empathy Mapping… What is
Frank Spillers
About Author
Frank Spillers is an inclusive Service Designer and UX veteran. He founded an award-winning UX consultancy in 2001 (Experience Dynamics), working with Nike, Intel, World Bank, Microsoft, City of New York, Global Disability Rights Now, Greater London Authority, and more. He spent 25 years training hundreds of teams privately and another seven years delivering custom trainings for Interaction Design Foundation, the world’s largest design school attended by teams from Adobe, IBM, T-Mobile, Philips, and the UN.
Frank is a subject matter expert in: Service Design, UX management, Inclusive Design, Service Design, VR/AR UX, Accessibility, Emotion Design, mobile UX, and cross-cultural design (localization UX).
Frank is an independent consultant and provides training and mentoring to Google, Harvard, Accenture, Dell, Mercedes Benz, Zappos, Netflix, FedEx, and more at his UX Inner Circle: www.uxinnercircle.com
Posts Added by Author
Should you Sit next to Users During Usability Testing?
August 14, 2015
Many of our user experience consulting clients often ask us if they can or should moderate usability tests sitting next to the user. The most
UX Power Up: Lean UX technique: The Design Studio
April 28, 2015
In this week’s UX Power Up, Frank discusses a Lean UX tactic for developing rapid wireframe ideas…the Design Studio. Design Studios help teams cross-pollinate, but
30 UX Statistics You Should Not Ignore!
March 18, 2015
SOURCES 1. Verma, Vikram (2014) Adobe. Lavacon 2014- The State of Mobile Publishing. http://www.slideshare.net/vickymatch/lavacon-2014-the-state-of-mobile-pu… 2. Google (2012) What Users Want Most From Mobile Sites Today,
UX Power Up: 5 Characteristics of a Strong Culture of UX
December 23, 2014
In this week’s UX Power Up, Frank covers the insanely important topic of UX maturity and what it takes to build a strong culture of
When Should you Test Your Usability?
November 6, 2014
Summary: Usability testing is usually best conducted early on when you have concepts, wireframes or even static sketches or Photoshop compositions. There are really good reasons
UX Power Up: What is UX, Really?
October 20, 2014
Defining UX (UX is shorthand for user experience) might sound like a dumb question, but it’s often a good idea to define what seems like
UX Power Up: User Engagement
September 19, 2014
If you could summarize the goal of your user experience efforts, the term user engagement would come up. Engagement is how we stay connected to
Busting the Myth That Apple doesn’t do User Research
September 12, 2014
Summary: There’s an urban legend still floating around that Apple doesn’t do User Research. It’s a romantic notion that Apple intuitively or cleverly manifests UX from
UX Power Up: Fat Finger Friendly
September 12, 2014
On mobile, tapping the right target at the right time is critical, since users are often engaged in motion with one finger and one eyeball.
UX Power Up: Adaptive Design
September 4, 2014
Sure Responsive Web Design is important to make sure your site looks good on all sorts of devices, but beyond that what can you do
UX Power Up: Content First
August 20, 2014
If everything is about the content, then why not design especially for it? Designing for mobile and responsive usage drives us to favor content over