Summary: Designing for accessibility and inclusivity has become central to design conversations. However, disability advocacy within this context often gets reduced to technical compliance or
Summary: Break out of your time frame in journey mapping! Most people map current customer journeys. Along with the current state, future journey mapping can
Summary: Gathering user feedback can seem straightforward: just ask users what they think! Polls and surveys are quick, scalable, and seem democratic to product teams.
Summary: Affordances invite interactions. Signifiers nudge the action. Affordances and signifiers are a UX Design concept that are fundamental to understand. If you design for what
Summary: Understanding context of use, is the first starting point of any design decision. Repeatedly referencing actual user behavior or being insights-led is critical. Building
Summary: Context-aware systems leverage AI to understand and respond to the user’s environment and behavior, creating more personalized and seamless experiences. Here, we explore Generative
Summary: Too many UX-themed books and practitioners continue to refer to personas as “fictional”. This language can mislead stakeholders into thinking that personas are crafted
AUGUST 14th 9:00AM PST; 12:00 PM EST; 5:00PM GMT; 6:00PM CET Cost: FREE (Join Open Circle) Understanding Cross-Cultural Design Cross-cultural design means creating products that
Summary: UX or service design success hinges on understanding the context of use of a design. Context of use refers to the conditions and environments
Summary: Personas can lead you astray unless you understand their meaning, “mask,” or hat a user wears, to complete a goal and task. Viewing personas
Summary: Service Design plays a central role in reimagining libraries as community hubs. Libraries are pivotal to their communities, but their role is changing in
Summary: A Service Blueprint is a visual planning document that brings stakeholders together to visualize customer, employee, and back-end support systems, policies, procedures, and technologies.
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