What is Context of Use in UX Design?
July 3, 2024
Summary: UX or service design success hinges on understanding the context of use of a design. Context of use refers to the conditions and environments
Frank Spillers
About Author
Frank Spillers is an inclusive Service Designer and UX veteran. He founded an award-winning UX consultancy in 2001 (Experience Dynamics), working with Nike, Intel, World Bank, Microsoft, City of New York, Global Disability Rights Now, Greater London Authority, and more. He spent 25 years training hundreds of teams privately and another seven years delivering custom trainings for Interaction Design Foundation, the world’s largest design school attended by teams from Adobe, IBM, T-Mobile, Philips, and the UN.
Frank is a subject matter expert in: Service Design, UX management, Inclusive Design, Service Design, VR/AR UX, Accessibility, Emotion Design, mobile UX, and cross-cultural design (localization UX).
Frank is an independent consultant and provides training and mentoring to Google, Harvard, Accenture, Dell, Mercedes Benz, Zappos, Netflix, FedEx, and more at his UX Inner Circle: www.uxinnercircle.com
Posts Added by Author
VIDEO: Personas- Keep or Drop?
June 5, 2024
Summary: Personas can lead you astray unless you understand their meaning, “mask,” or hat a user wears, to complete a goal and task. Viewing personas
The Role of Service Design in Reimagining Libraries
May 18, 2024
Summary: Service Design plays a central role in reimagining libraries as community hubs. Libraries are pivotal to their communities, but their role is changing in
How Service Blueprints Empower Product Managers
May 12, 2024
Summary: A Service Blueprint is a visual planning document that brings stakeholders together to visualize customer, employee, and back-end support systems, policies, procedures, and technologies.
VIDEO: JTBD- keep or drop?
April 23, 2024
Summary: Frank Spillers discusses Jobs-to-be-Done (JTBD) theory vs traditional User Experience (UX) techniques and approaches and contrasts the two. Understanding how each method contributes to
Why you must support ‘Channel of Choice’
April 4, 2024
Summary: Why must you support ‘Channel of Choice’? Digital Transformation efforts tend to streamline everything to a digital channel. This can create unforeseen consequences. Offering
User Research Must Include People with Disabilities
March 26, 2024
Summary: In this upcoming User Research Intensive (job skills training), we will work directly with neurodiverse users to understand how cognitive disabilities impact access to
VIDEO: Safer AI with Inclusive Design
March 11, 2024
Summary: Safety with AI is essential, and you’ll need to embrace it. Legislation on AI safety is forthcoming. You can wait to comply with future
Technical Accessibility vs Inclusive Design
March 6, 2024
Summary: Accessibility seems to struggle between Technical Accessibility vs Inclusive Design. But by seeing accessibility as a technical task, namely optimizing browser code and Web
What are Collaborative User Interfaces?
March 1, 2024
Summary: Collaborative interfaces are designs that consider the back-and-forth between users and the social constraints, tensions, and challenges of working collaboratively online. Mobile apps have
VIDEO: Remarkable AI UX patterns- part 2
February 23, 2024
Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in human-computer interaction (HCI). These patterns are characterized by improvisation, co-creation, and enabling productivity
Finding your Red Envelope UX strategy
February 11, 2024
Summary: Culturally sensitive UX design is key to localization and making products and services feel local. Making technology accessible, relevant, and culturally familiar is the