The Importance of User Experience- the Poster!
September 21, 2006
Here’s a poster that reflects some thoughts about user experience…all of the bottom row items (outcomes of positive user experiences) in the poster
Frank Spillers
About Author
Frank Spillers is a Design Leader and UX/Service Design veteran. He founded an award-winning UX consultancy in 2001 (Experience Dynamics), working with Nike, Intel, World Bank, Microsoft, City of New York, Global Disability Rights Now, Greater London Authority, and more. He spent 25 years training hundreds of teams privately and another seven years delivering custom trainings for Interaction Design Foundation, the world’s largest design school attended by teams from Adobe, IBM, T-Mobile, Philips, and the UN.
Frank is a subject matter expert in: Service Design, UX management, Inclusive Design, Service Design, AI, VR/AR UX, Accessibility, Emotion Design, mobile UX, and cross-cultural design (localization UX).
Frank is an independent consultant and provides training and mentoring to Google, Harvard, Accenture, Dell, Mercedes Benz, Zappos, Netflix, FedEx, and more at his UX Inner Circle: www.uxinnercircle.com
Posts Added by Author
You need User Advocacy When Designing for the “Average User”
April 21, 2006
Summary: User advocacy is one of the central activities of UX. User advocacy means recognizing that users are different to the people who create software and
Web 2.0: A glimpse into the future?
October 3, 2005
What is Web 2.0? A new approach to web and web application development that is characterized by: Web sites offering free (cool) web services and
The Politics of Pop-Ups, Pop-Up Blockers and the Pop-Up Error Message
July 30, 2005
Pop-ups are dead- so what? First of all, let me just get this out in the open: there is nothing wrong with pop-ups per say.
How to avoid the ‘Forest for the Trees’ bias when you design
June 2, 2005
Summary: If you design something for your company, organization, or department or help influence the direction of a design, it regularly can become very difficult
Eye-Tracking studies- Usability holy grail?
December 11, 2004
Eye-Tracking- following user eye patterns Eye-tracking studies are a type of usability test where user gaze concentrations are recorded in thermal-like “heat zone maps”. The
Emotional Design: What does emotion have to do with design?
August 5, 2004
Summary: Emotional Design: What does emotion have to do with design? Emotion is embedded in everything that makes users human. To ignore it is to
Telematics user experience- critical to user adoption
June 9, 2004
My recent participation in Detroit’s 2004 event centered around moderating key expert panels on the usability, consumer needs, and the future prospects of vehicle telematics.
Graphic Design vs. Usability
April 28, 2004
The GUI Olympics (Graphical User Interface, pronounced “goo-ey”) is an annual event where top graphic designers converge to design the latest and greatest “skins” for the Winamp
What is Progressive Disclosure?
March 25, 2004
Progressive Disclosure – Best Interaction Design technique? In UX Design, the concept of “progressive disclosure” is recognized as a powerful interaction design technique. But what
Emotion as a Design artifact for Pleasurable Products
February 7, 2004
Summary: Product design must focus on creating a pleasurable user experience to differentiate. The traditional approach to product usability has often centered on functionality and