Extreme users and why you need them
September 8, 2022
Summary: ‘Extreme users’ help you cover ‘edge cases’ deliberately with an aim to de-bias your product or service vision, bring better inclusion to your product,
Frank Spillers
About Author
Frank Spillers is an inclusive Service Designer and UX veteran. He founded an award-winning UX consultancy in 2001 (Experience Dynamics), working with Nike, Intel, World Bank, Microsoft, City of New York, Global Disability Rights Now, Greater London Authority, and more. He spent 25 years training hundreds of teams privately and another seven years delivering custom trainings for Interaction Design Foundation, the world’s largest design school attended by teams from Adobe, IBM, T-Mobile, Philips, and the UN.
Frank is a subject matter expert in: Service Design, UX management, Inclusive Design, Service Design, VR/AR UX, Accessibility, Emotion Design, mobile UX, and cross-cultural design (localization UX).
Frank is an independent consultant and provides training and mentoring to Google, Harvard, Accenture, Dell, Mercedes Benz, Zappos, Netflix, FedEx, and more at his UX Inner Circle: www.uxinnercircle.com
Posts Added by Author
What is User-led Transformation?
July 26, 2022
Summary: What is User-led Transformation? A deliberate strategy for deriving organizational and business value from UX efforts. It means being data-driven and user-focused while creating
What are Touchpoints?
June 5, 2022
Summary: Touchpoints are interactions where customers, employees, and the brand intersect. They offer a purpose to guide, inform, nudge, or enable a customer or employee
What is Interaction Design?
May 15, 2022
Summary: It’s a UX technique for specifying the underlying system and user interactions that occur during task completion. Interactions are based on personas and customer
UX Maturity models: pros and cons
May 10, 2022
Summary: What are the pros and cons of UX maturity models? First, they offer a way to assess where your organization is at. Next, they
Inclusive Design starts with recruiting
April 5, 2022
Summary: UX research projects can inadvertently exclude underrepresented users with recruiting that does not account for bias. Ensuring inclusion as a key approach to your
What are Heuristic evaluations in UX?
March 18, 2022
Summary: What are Heuristic evaluations in UX? An expert review of your design to determine potential problem areas and opportunities for enhancement. They also provide
Get UX done in a week with Design Sprints
February 9, 2022
Summary: Get UX done in a week with Design Sprints. Design Sprints (d. Sprint) are used to supercharge your UX process in just a week,
Gain ongoing User Insights with Insight Sprints
February 1, 2022
Summary: You can gain ongoing User Insights with Insight Sprints. First, your organizational buy-in to design direction is a challenge. Next, most UX teams are
Stop wasting money chasing channels, start optimizing your touchpoints first
January 4, 2022
Summary: Customer service, customer experience, and user experience efforts come together around touchpoints. Touchpoints are significant interactions between customers and companies, occurring across channels. Figuring out
What is Accessibility testing?
December 1, 2021
Summary: Accessibility testing aims to ensure users with disabilities have an equitable experience with your design. Moreover, it means you don’t see digital accessibility as