ROI of UX [INFOGRAPHIC]

July 24, 2014
Frank Spillers

User Experience (UX) has a long history of being measurable and showing return on investment (ROI). This has even been true when ROI is often tricky to measure itself. A recent seminar we gave on the ROI of User Centered Design (archive available for playback) revealed some ROI of UX statistics that should be of value to anyone needing to justify the business case for UX. Highlights from the seminar and more are found in the infographic, Making a Strong Business case for the ROI of UX, below: (Sharing note: please share this original page or credit frankspillers.com in your posts or tweets- thank you!).

Frank Spillers

Frank Spillers

Frank Spillers is a Design Leader and UX/Service Design veteran. He founded an award-winning UX consultancy in 2001 (Experience Dynamics), working with Nike, Intel, World Bank, Microsoft, City of New York, Global Disability Rights Now, Greater London Authority, and more. He spent 25 years training hundreds of teams privately and another seven years delivering custom trainings for Interaction Design Foundation, the world's largest design school attended by teams from Adobe, IBM, T-Mobile, Philips, and the UN. Frank is a subject matter expert in: Service Design, UX management, Inclusive Design, Service Design, AI, VR/AR UX, Accessibility, Emotion Design, mobile UX, and cross-cultural design (localization UX). Frank is an independent consultant and provides training and mentoring to Google, Harvard, Accenture, Dell, Mercedes Benz, Zappos, Netflix, FedEx, and more at his UX Inner Circle: www.uxinnercircle.com