The Death of Two Toxic Thoughts in AI Strategy
Summary: Two narratives that saw heavy rotation in 2025 ought to be
Category: AI
Defining Agentic UX
Summary: We need to build clearer, human-centred approaches to how we hand
Happy New Year—Unless It’s NOT
Summary: Content, products and services across channels can and often do reflect
The Invisible Cost of Invisible UX in AI Design
AI products are being roadmapped with dazzling demos and bold claims. Specifically,
Why Agentic AI Needs User Values
Summary: Agentic AI, or AI that completes tasks end-to-end, requires the intent
Red Flag: No AI without UX
Summary: Call centre customers are rejecting AI-only support roll-outs. This is a
AI Can’t Have Lived Experience: Why That’s a Problem
Summary: AI can’t have lived experience. This fact is a critical limitation,
The State of AI: Actual vs Imagined
Summary: AI is in a state of growth and transition. But its
What is Context Awareness in AI?
Summary: Context-aware systems leverage AI to understand and respond to the user’s
VIDEO: Safer AI with Inclusive Design
Summary: Safety with AI is essential, and you’ll need to embrace it.
VIDEO: Remarkable AI UX patterns- part 2
Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in
VIDEO: Remarkable AI UX patterns- Part 1
Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in
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