What is User-led Transformation?
Summary: What is User-led Transformation? A deliberate strategy for deriving organizational and
Category: Service Design
What are Touchpoints?
Summary: Touchpoints are interactions where customers, employees, and the brand intersect. They
Stop wasting money chasing channels, start optimizing your touchpoints first
Summary: Customer service, customer experience, and user experience efforts come together around touchpoints.
What are Service Blueprints?
Summary: A Service Blueprint is the visual map you use to specify
Prototyping intangible product-service experiences
Summary: Prototyping intangible experiences involving services or product-service systems requires the use of
Why is Confusion a Valuable Tool in UX Design?
Summary: Most IT professionals including UX Designers logically run away from confusion. All
Leveraging Service Design techniques to connect cross-channel customer experience.
Service Design techniques can play a crucial role in connecting cross-channel customer
Understanding Context of Use- possibly the most important thing you do in UX
Summary: Understanding and designing for context of use is vital to any successful
WEBINAR: Designing for the constraints caused by social distance
Let’s face it, the fun factor in being online and being in
What is Service Design?
Summary: Service design has emerged as a powerful UX tool to transform
The Power of Rapid Ethnography
Summary: The Power of Rapid Ethnography is in its potential to quickly
Sustainable Design- essential for product & service design
Summary: Sustainable design is essential for product and service design. We can
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